Returns.
Before purchasing your item, please carefully read our sizing guide to figure out your size. Note that sizes could vary from the sizing guide up to 2.5cm. If you have any queries please don’t hesitate to contact us.
If you purchase an item and upon receiving it doesn’t fit, you can return it for a refund, or exchange it for something else. We are happy to refund or exchange your order, but this must be done within 7 days of your receipt. Please note; for a refund you would have to cover the cost of shipping the item back to us. The same goes for exchanging an item, however, we’ll send your new item to you free of charge. The item returned must be in perfect condition, with all the original tags and packaging undamaged and attached in order for us to refund you or exchange the item.
Should you need to return any full price item please email us first and get a returns number.
Sales/clearance items as well as items such as custom branded garments, underwear, headwear & masks cannot be returned or exchanged. Shipping charges are non-refundable. We cannot offer refunds or exchanges for customers outside of New Zealand at this time.
We cannot take responsibility for branding errors/discrepancies/longevity on customer supplied garments and / or the garments themself.
How to Return or Exchange your Online Purchase:
Before an item is returned you must email info@ambrand.nz
Itemise what it is you wish to return and the reason you wish to return it. Be sure to add the order number from which the item was purchased. And if you’d prefer a refund or an exchange.
We will then email you back with a returns number and address.
The courier back to us is to be organised by the customer and at the customer’s expense. This must be done by using Track n Trace, as the item is your responsibility until it arrives with us. The item returned must be in perfect condition, with all the original tags and packaging undamaged and attached in order for us to refund you or exchange the item and must be clearly labelled with your returns number. Items returned to us without the returns number clearly displayed will not be valid for a refund or exchanged.
Once we have received the item back as per the conditions above, we will either refund you or send you your new item.